One shared platform where homeowners log snags, builders manage resolution, trades get routed efficiently — and you get the analytics to stop the same issues happening twice.
"We're managing snags on a combination of email threads, spreadsheets, and phone calls. By the time something gets escalated, three people have been involved and the homeowner has called twice."— Typical customer service manager at a regional house builder
A missed appointment costs a builder a trade visit, a rescheduled slot, and a frustrated homeowner who'll remember it when the HBF survey arrives. SnagOrganiser removes the friction.
Complete visibility across every plot. No spreadsheets, no email threads — and trades routed automatically.
The Home Builders Federation publishes annual star ratings for every major UK house builder — based directly on homeowner satisfaction surveys. Snagging experience is one of the biggest drivers of a poor score.
A 4-star or 5-star HBF rating affects buyer confidence, reservation rates, and press coverage. A declining score is a board-level problem.
SnagOrganiser lets you query your entire snag dataset in plain English. No dashboards to build, no spreadsheets to export. Just ask — and get answers grounded in your own data.
We're building SnagOrganiser for UK house builders. Register now to join the early access list — be first to pilot it, shape what it does, and get preferential pricing when we launch.